Terms & Conditions

1.- General information

The ownership of this website, http://eu.easychatbot.net/, (hereinafter EasyChatbot) belongs to Tech-four Telecom, S.L., with CIF B93055192 and registered in the Mercantile Register of Malaga, Volume 4745, Book 3653, Folio 141, Page MA-104760.

The contact details are as follows:

Address: Avenida Juan López Peñalver, nº 21 (Ed. Bic Euronova), 29590, Málaga.

Contact telephone number: 685984491

Contact email: info@tech-four.com

This document (as well as other documents mentioned herein) regulates the terms and conditions governing the use of this website, and the purchase or acquisition of products and/or services on it, which are as follows:

EasyChatbot, a lead management platform that centralises, manages and measures communications with customers through different channels. This support tool allows to offer personalised advice to customers, and to keep track of business data by collecting key information to increase the effectiveness of campaigns.



Before accessing, browsing and/or using this website, the user must have read the Legal Notice, the Cookies Policy, the Privacy Policy, as well as the present Terms and Conditions (hereinafter, Conditions). By using this website or by making and/or requesting the purchase of a product and/or service through this website, you agree to be bound by these Terms and Conditions and the aforementioned clauses, so if you do not agree with all of them, you should not use this website.

You are also informed that these Conditions may be modified. The user is responsible for consulting them each time he/she accesses, browses and/or uses the website, as those in force at the time the purchase of products and/or services is requested will be applicable.

For all questions that the user may have in relation to the Conditions, you can contact EasyChatbot using the contact details provided above or, where appropriate, using the contact form or by consulting the FAQs section of the website (link to FAQs section).


2.- The user

Accessing, browsing and using the website confers the condition of user (hereinafter referred to, indistinctly, individually as user or jointly as users), and therefore, from the moment the user starts browsing the website, they accept all the Conditions established herein, as well as any subsequent modifications, without prejudice to the application of the corresponding legal regulations that must be complied with according to the case in question.

The user assumes responsibility for the correct use of the website. This responsibility extends to:

To make use of this website only to make enquiries and legally valid purchases or acquisitions.

Not to make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.

Provide truthful and lawful contact details, e.g. email address, postal address and/or other details (see Legal Notice and Terms and Conditions) INSERTING LINKS

The user declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this website.

The website is aimed primarily at users residing in Spain. EasyChatbot makes no representation that the website complies with the laws of other countries, either in whole or in part. EasyChatbot disclaims any liability that may arise from such access, nor does it ensure the provision of services outside Spain.

The user may formalize, at its option, with EasyChatbot the contract of sale of products and / or services desired in any of the languages in which these Conditions are available on this website. 


3.- Purchase or acquisition process 

Duly registered users can buy on the website by the means and ways established. They must follow the procedure of purchase and / or purchase online EasyChatbot, during which various products and / or services can be selected and added to the cart, basket or final shopping space and finally click "Continue".

In the next step, the user must fill in and/or check the information requested at each step. During the purchase process, before making the payment, the purchase data can be modified.

Subsequently, the user will receive an email confirming that EasyChatbot has received his order or purchase request, i.e. the order confirmation. This information may also be made available to the user via their personal login space on the website.

Once the purchase procedure has been completed, the user consents to the website generating an electronic invoice, which will be sent to him/her via the email address provided and, where applicable, via his/her personal space on the website. The user may also, if he/she so wishes, obtain a paper copy of his/her invoice by requesting it from EasyChatbot using the contact spaces on the website or through the contact details provided above.

The user acknowledges being aware, at the time of purchase, certain special conditions of sale concerning the product and / or service in question and shown next to the presentation or, where appropriate, image of it on your page of the website, indicating, by way of example, but not exhaustive, and according to each case: name, price, details of the products or features, how they will be carried out and / or cost of services; and acknowledges that the completion of the purchase order or purchase materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Communications, purchase orders and payments involved in transactions made on the website may be archived and stored in the computerized records of EasyChatbot in order to constitute a means of proof of transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force in this regard are applicable, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, and the rights of users in accordance with the privacy policy (link) of this website.


4.- Availability

All purchase orders received by EasyChatbot through the website are subject to the availability of products and / or that no circumstances or force majeure (clause nine of these Conditions) affect the supply of the same and / or the provision of services. If difficulties arise in the supply of products, EasyChatbot undertakes to contact the user and refund any amount that may have been paid by way of fee. This also applies in cases where the provision of a service becomes unfeasible.


5.- Prices and payments

The prices displayed on the website are final prices, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially with regard to VAT.

Under no circumstances will the website automatically add additional costs to the price of a product, but only those that the user has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect orders or purchases for which the user has already received an order confirmation.

Accepted means of payment are credit or debit card.

In addition, the user may pay all or part of the purchase price with a gift card and/or a credit card issued by EasyChatbot and/or Tech-four Telecom, S.L.

EasyChatbot uses all means to ensure the confidentiality and security of payment data transmitted by the user during transactions through the website, through the secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorisations by the issuing bank. If the issuing bank does not authorize payment, EasyChatbot is not responsible for any delay or non-delivery and can not enter into any contract with the user.

Once EasyChatbot receives the purchase order from the user through the website, a pre-authorization will be made in the appropriate card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the user is sent confirmation of shipment and/or confirmation of the service being provided in the manner and, where appropriate, place established.

If the means of payment is gift card or credit card the charge will be made at the time that EasyChatbot sends a confirmation of the purchase order or purchase of products and / or services to the user.

In any case, by clicking "Continue" the user confirms that the payment method used is yours, or, where appropriate, is the legitimate holder of the gift card or credit card.


6.- Technical means for error correction

If the user detects that an error has occurred when entering data necessary to process your purchase request on the website, you can change them by contacting EasyChatbot through the contact spaces provided on the website, and, where appropriate, through those enabled to contact customer service, and / or using the contact details provided in the first paragraph of these Terms and Conditions. Likewise, the user may also rectify said error through their personal area of the website.  

In any case, the user, before clicking on "Continue", has access to the space, cart, or basket where their purchase requests are accumulated and can make the appropriate modifications. 

Similarly, the user is referred to consult the Legal Notice, Terms and Conditions and, specifically, the Privacy Policy for more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights.


7.- Right of withdrawal

There are exceptions to the Right of Withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. This law states that the right of withdrawal will not assist users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by EasyChatbot, he will have lost his right of withdrawal.

In any case, it will always be the rights recognized in the legislation in force at all times for the user, as a consumer and user.


8 .- Guarantees

The user, as a consumer and user, has guarantees on the products you can purchase through this website, in the terms legally established for each type of product, responding EasyChatbot, therefore, by the lack of conformity of the same that is manifested within two years from delivery of the product.

In this sense, it is understood that the products are in conformity with the contract provided that: conform to the description made by EasyChatbot and possess the qualities presented in the same; are suitable for the uses to which products of the same type are normally intended; and have the quality and performance of a product of the same type and that are fundamentally expected of it. 

However, to learn more about the After-sales Service that EasyChatbot offers to the users of the website you can consult it here: soporte@tech-four.com


9.- Exemption from liability

Unless otherwise provided by law, EasyChatbot accepts no liability for the following losses, irrespective of their origin:

- losses which are not attributable to any breach by you;

- business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of

- any other indirect loss which was not reasonably foreseeable by both parties at the time the contract for the sale and purchase of the products was made between them.

- Consequences of using the free services provided.


Similarly, EasyChatbot also limits its liability for the following cases:

- Technical failures due to unforeseen circumstances or otherwise, prevent normal operation of the service via the Internet. Unavailability of the website for maintenance or other reasons, preventing the availability of the service. EasyChatbot puts all the means at its disposal for the purpose of carrying out the purchase process, however disclaims liability for causes not attributable to him, fortuitous event or force majeure.

- In general, EasyChatbot not be liable for any failure or delay in the performance of any of the obligations assumed, when it is due to events beyond its reasonable control, ie due to force majeure, and this may include, but not limited to:

- Strikes, lockouts or other industrial action.

- Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.

- Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic or any other natural disaster.

- Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private.

- Impossibility of using public or private telecommunications systems.

- Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure continues, and eu.easychatbot.net will have an extension of the deadline to fulfil them for a period of time equal to the duration of the force majeure. eu.easychatbot.net will use all reasonable means to find a solution that allows it to fulfil its obligations despite the cause of force majeure.

EasyChatbot, as an intermediary service of the information society, will not be responsible for the content uploaded or published by users on the platform unless they have actual knowledge of the illegal content, i.e. either by court order or internal complaint through the complaints channel enabled for this purpose.


10.- Written communications and notifications 

By using this website, you agree that communications with EasyChatbot are electronic (email or notices posted on the website).

For contractual purposes, the user consents to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that EasyChatbot send electronically comply with legal requirements to be in writing. This condition shall not affect the user's statutory rights.

The user can send notifications and / or communicate with EasyChatbot through the contact details provided in these Terms and Conditions and, where appropriate, through the contact spaces on the website.

Also, unless otherwise stipulated, EasyChatbot may contact and / or notify the user in your email or postal address provided.


11.- Waiver

No waiver by EasyChatbot of any particular legal right or remedy or failure by EasyChatbot to require strict performance by the user of any of its obligations shall constitute a waiver of any other rights or remedies arising under a contract or the Terms, or relieve the user from compliance with its obligations.

No waiver by EasyChatbot to any of these Conditions or rights or actions arising from a contract shall be effective unless it is expressly stated that it is a waiver and is formalized and communicated to the user in writing.


12.- Invalidity

If any of these Conditions were to be declared null and void by a final decision issued by a competent authority, the rest of the clauses will be applicable and will remain in force, without being affected by said declaration of nullity.


13.- Entire Agreement

These Terms and any document expressly referred to in these constitute the entire agreement between the user and EasyChatbot in relation to the object of sale and replace any other pact, agreement or prior agreement or promise agreed verbally or in writing by the same parties.

The user and EasyChatbot acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.


14.- Data protection

The information or personal data that the user provides to EasyChatbot in the course of a transaction on the website, will be treated in accordance with the provisions of the Privacy Policy or data protection (link to the privacy policy). By accessing, browsing and/or using the website the user consents to the processing of such information and data and declares that all information or data provided are truthful.


15.- Applicable legislation and jurisdiction

Access to, browsing and/or use of this website and contracts for the purchase of products through it shall be governed by Spanish law.

Any dispute, problem or disagreement that arises or is related to access, navigation and / or use of the website, or the interpretation and enforcement of these Conditions, or sales contracts between EasyChatbot and the user, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.


16 .- Complaints and claims

The user can send EasyChatbot their complaints, claims or other comments you wish to make through the contact details provided at the beginning of these Conditions (General Information).

In addition, EasyChatbot has official complaint forms available to consumers and users, and that they can request EasyChatbot at any time, using the contact details provided at the beginning of these Terms (General Information).

Also, if a dispute arises from the conclusion of this purchase contract between EasyChatbot and the user, the user, as a consumer, may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: https://ec.europa.eu/consumers/odr/.



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