Cookies Policy

1.- Cookies policy


The website (hereinafter referred to as EasyChatbot) uses cookies to optimise and personalise your browsing experience. Cookies are files that can be downloaded to your computer through web pages, and collect information that serves to facilitate the user's navigation through the portal and optimise the browsing experience. They allow a website to store and easily retrieve information about the user's browsing or their equipment, and depending on the information collected, they can be used to recognise the user and improve the service offered by the website.


2.- Types of cookies


There are different types of cookies:


Depending on the entity that manages the domain from which the cookies are sent and manages the data obtained, there are two types of cookies:


  • First-party cookies: These are cookies that are sent to the user's computer from a computer or domain managed by the editor and from which the requested service is provided.

  • Third-party cookies: cookies that are sent to the user's computer from a computer or domain that is not managed by the editor, but is another entity that processes the data obtained through them.


Depending on how long they are stored in the user's browser, a distinction is made between:


  • Session cookies: These collect and store data while the user accesses the website. Their use is designed to store information that is of interest to keep for the provision of the service requested by the user for a single occasion.

  • Persistent cookies: The data remains stored on the device and can be accessed and processed for the period defined by the party responsible for the cookie itself, ranging from minutes to years of persistence.


Depending on the purpose for which the data obtained are processed, the following types are distinguished:


  • Technical cookies: These allow the user to browse through the website and use the options or services that exist on it (for example, identifying the session, controlling traffic or data communication, etc.).

  • Personalisation cookies: These allow the user to access the service with predefined general characteristics, based on the criteria established in the user's device (language, browser used to access, etc.).

  • Analysis cookies: These allow the party responsible for the cookies to monitor and analyse the behaviour of the users of the websites to which they are linked. The information is used to measure the activity on the websites, and for the elaboration of browsing profiles of the users who frequent them in order to introduce improvements following the analysis of the usage data made by the users of the service.

  • Advertising Cookies: They allow the management of advertising spaces in the most efficient way.

  • Behavioural advertising cookies: These store information relating to user behaviour, collected through the continuous observation of browsing habits, so that profiles can be developed and personalised advertising can be offered based on the same.

  • Cookies from social networks external to the website: They allow users to interact with the content of different social platforms (youtube, Facebook, instagram, twitter, etc), generated only for users of these platforms. Both the conditions and the information collected are regulated by the privacy policy of each platform.


3.- Cookies used in EasyChatbot


The cookies used on the website are as follows:









Needed to identify the user session

5 years



Necessary to identify the currency used by the user.

1 month



Necessary to identify the language used by the user.

1 month




4.- Deactivation of cookies.


The user has the option of allowing, blocking or deleting the cookies installed on their device by configuring the options of the browser they are using. However, by disabling certain cookies, the services available may be affected and may no longer be operational.


If you do not want cookies to be installed on your device, you can configure your browser to prevent the installation of these files.


The way to disable cookies will depend on each browser, although the most common is that these options are found in the Tools/Options menu. You can also go to the browser's help menu to find instructions. Below are links to the use, management and configuration of cookies in the most commonly used browsers:


Acceptance of cookies


By accessing the website, you agree to the use of cookies. However, the user can manage the configuration of cookies as soon as they access the website, through the initial configuration message. In this section you can either accept the cookies, so that the warning will not be shown again when you access the website again, close the warning with the default settings, or modify your settings, so that you can choose the cookies you consider necessary for your browsing.



Use only the cookies necessary for the proper functioning of the site and its tools.

Analytics Cookies

Allow the use of site analytics cookies. This will allow us to know data related to web traffic.

Marketing Cookies

These cookies will help us to show you the content that best suits your needs.