How to create a Chatbot
Argument flow functions and variables
Functions and variables let you read, store and reuse data while the argument flow is running.
| Variable type | Description | Variables and usage |
|---|---|---|
| Account | Shared by all customers on the same account. The variable name is customizable. Allows for global configurations and information sharing between customers. |
They are created freely. They are accessed via{{$.account.name}}SET: _crmUpdate('account.name','value') |
| Client or CRM | Private accounts for a specific client. Typical standard CRM names. |
client_id, forename, surname, email, passport, postcode, city, phones, input_date, source_id, branch_id, number_calls, coverage, county, address, activity (additional_info)GET classic: {{name}}GET JSON: {{$.client.name}}SET: _crmUpdate('name','value') |
| Call | Accessible only during the current call. Standard names. |
call_id, request_id, creation, source_element_id, familly, instance, phone, description, is_active_call, language, speaker, extension_id, final_typification, number_calls, payload, chatlink, log_labels, log_results, log_types, log_element_idsGET classic: {{name}}GET JSON: {{$.call.name}} |
| General purpose | Three variables (variable1, variable2, variable3) for free information. They are within the call, but have special importance. |
variable1, variable2, variable3GET classic: {{variableX}}GET JSON: {{$.call.variableX}}SET: from CALCULATE box or other boxes |
| Control | Automatically updated. Example: loop_count indicating the repetitions per box. |
loop_countGET classic: {{loop_count}}GET JSON: {{$.loop_count}} |
| Temporary account | Shared variables, high capacity. They require pre-loading into a CALCULA box. |
No standard names.SET: _accountSet('index1','index2','value')GET: _accountGet('index1','index2')(These must be converted to general-purpose variables to be usable) |
| Temporary client | Private, high-capacity. No standard names. Require loading in CALCULA. |
No standard names.SET: _clientSet('index1','index2','value')GET: _clientGet('index1','index2')(These must be converted to general-purpose variables to be usable) |