How to create a Chatbot
Box
Each box represents an action within the chatbot flow. Select a box to see its description, main fields and related configuration area.
Receptive
This is the initial box where everything starts. It lets you simulate, share the chatbot as a link or embed it on a web page.
- Internal name that identifies the box in the argument flow.
- Text that documents the box functionality.
- Unique code used to identify the header.
- Language configured for the chatbot.
- Voice used when calls are made through the argument flow.
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Receptive
This is the initial box where everything starts. It lets you simulate, share the chatbot as a link or embed it on a web page.
- label: Internal name that identifies the box in the argument flow.
- description: Text that documents the box functionality.
- header number: Unique code used to identify the header.
- language: Language configured for the chatbot.
- speaker: Voice used when calls are made through the argument flow.
Send
Sends a message to the user. It can use written text, audio files and speech interruption options.
- label: Identifies the box in the flow.
- description: Explains the purpose of the message.
- channel selector: Defines whether audio, text or another available channel will be sent.
- files or text: Content that the user will receive.
- speech interruption: Allows the user to interrupt the message when the flow requires it.
Request
Requests an answer from the user and routes the flow according to the recognized result.
- label: Box name.
- description: Functional description of the request.
- 4 possible outputs: Routes for answer, silence, error or grammar result.
- initial maximum wait time: Time to wait before detecting no answer.
- maximum listening time: Maximum duration for listening to the answer.
- engine: Configured recognition engine.
- grammar: Rules used to interpret the answer.
Buttons
Lets you add up to four buttons so the user can choose an option visually.
- label: Box identifier.
- description: Purpose of the block.
- speech selector: Message displayed with the buttons.
- labels: Visible text for each available button.
Multidigit
Reserved box for handling multi-digit input. The operational content is marked as undefined.
- status: Undefined.
Schedule
Defines time periods and routes the flow according to execution date and time.
- label: Name of the schedule block.
- description: Explains the configured schedule.
- periods: Time ranges, days and outputs that control the flow.
Prefix
Reserved box for working with input prefixes. The operational content is marked as undefined.
- status: Undefined.
Webservice
Calls external web services and can store the result for later use.
- label: Box identifier.
- description: Purpose of the integration.
- service URL: URL of the web service that will be invoked.
- POST variable: Data sent to the service.
- JSON: Path used to locate the value in the response.
- store in memory: Stores the result for reuse.
- outputs: Routes according to the call result.
Calculate
Runs calculations or expressions and can store the result in memory.
- label: Box identifier.
- description: Operation details.
- expression: Formula or expression to calculate.
- store in memory: Variable where the result will be stored.
- outputs: Possible flow continuations.
Action
Runs supporting actions such as timestamps, call scheduling, classification or transfer.
- label: Action name.
- description: Describes the configured action.
- action type: Selects the operation performed by the box.
- timestamp: Records a specific moment in the flow.
- schedule call: Allows scheduling a later call.
- transfer: Routes the conversation or call to another destination.
AI
Integrates artificial intelligence into the flow to interpret messages and generate answers based on instructions.
- label: Box identifier.
- description: Purpose of AI in the flow.
- AI engine: Model or engine used to process the interaction.
- memory variable: Variable used to read or store context.
- start: Initial instruction for the AI.
- request: Prompt sent to the AI.
- defined text: Prompt or content configured by the user.
- speech interruption: Allows the user to interrupt.
- send response to user: Sends the generated response to the user.
- functions: Functions available to the AI.
- parameters: Parameters that complete the setup.
Spider
Browses a website, extracts information and stores it for use in the argument flow.
- label: Box identifier.
- description: Purpose of the browsing task.
- search engines: Engine used to find information.
- memory variable: Variable where the result is stored.
- delay: Waiting time during browsing.
- command: Instruction that controls extraction.
- store result in memory: Stores the captured information.
- outputs: Available next routes.